¶ HELP CENTER
¶
¶ Security
At Sentix, we understand that trust is the foundation of our relationship with users. We are deeply committed to the security of our platform and protecting our users' data. Our approach to security is proactive and comprehensive, involving rigorous processes and cutting-edge technology.
¶ Security Measures
- Data Encryption: We use strong encryption methods to secure data in transit and at rest, ensuring your information remains confidential and tamper-proof.
- Regular Audits: Our systems undergo regular security audits and vulnerability assessments conducted by third-party experts to identify and remediate potential risks.
- Access Control: We enforce strict access controls and role-based permissions to minimize the risk of unauthorized access to sensitive data.
- Compliance Standards: Sentix adheres to international security standards and regulations, providing a platform you can rely on.
¶ User Data Protection
- Privacy Policy: Our transparent privacy policy details how we collect, use, and protect user data.
- User Control: Users have control over their personal information, with the ability to update, export, or delete their data following privacy laws.
We are steadfast in our dedication to maintaining a secure user environment and continue to invest in advanced security measures.
¶
¶ Support
The Sentix support is dedicated to providing comprehensive assistance to our users. Our goal is to ensure a seamless experience with our platform by offering various channels of support that cater to your needs.
¶ Support Channels
- Email Support: If you have any inquiries, email us at [email protected]. We aim to respond to all emails within 24 hours.
- Live Chat: Available directly on the Sentix platform for real-time assistance during business hours. (*или создадим и укажем ТГ канал сапорта на англ)
- Help Desk: Submit tickets at any time through our help desk portal. Our team will address your concerns promptly.
¶ Working Hours
- Support Team Availability: Monday through Friday, from 9:00 AM to 6:00 PM (EST).
- Extended Support Hours: We offer extended support hours up to 9:00 PM (EST) for critical issues.
- Weekend Support: Limited support is available over the weekend for urgent matters via our help desk.
¶ Self-Service Resources
- FAQs: Our Frequently Asked Questions page on the Wiki is regularly updated to help you find quick answers.
- Sentix Educational Center: Explore terms, guides, and tutorials to learn about Sentix features and troubleshooting.
- Community Forum: Engage with other Sentix users, share experiences, and find solutions together.
¶
¶ Training and Education
Video Tutorials: Visit our YouTube channel for step-by-step video guides on Sentix.
Webinars: Sign up for upcoming webinars to gain deeper insights and advanced tips.
¶
¶ Feedback
We continuously strive to improve our support services. Please share your feedback or suggestions through our feedback form on the Sentix Wiki or via email.
Your satisfaction is paramount to us, and we are committed to providing the support you need to maximize Sentix.
¶ PRICING
Sentix offers a tiered subscription model to cater to a wide range of user needs, from individual enthusiasts to large enterprises. Here's a brief overview:
¶
¶ How to Pick the Right Plan
Selecting the right plan depends on your analysis needs:
- Individual users may find the Free or Retail Traders plans suitable for everyday analysis.
- More intensive users, like professional traders and researchers, will benefit from the additional features in the dedicated plan that carries their name.
- Newsrooms and media entities requiring in-depth analysis and advanced filtering will meet their needs with the Newsrooms plan.
- Larger institutions and enterprises with extensive requirements can opt for the custom-tailored services offered in the highest tier.
¶
¶ Payment Solutions
Sentix accepts crypto payment methods to ensure convenience for all our users.
¶
¶ Easy Payment Guide
- Choose your plan: Review the plan features and select the one that fits your needs.
- Sign in/Sign up: Create an account if you're a new user. Existing users can sign in.
- Payment: Follow the prompts to enter your payment information securely.
- Confirmation: Once your payment is processed, you'll receive a confirmation email, and your plan's features will be activated immediately.
Our commitment is to provide you with transparent pricing and a seamless payment experience. Our support team is readily available to assist you during the payment process.
¶ Data Sources for Sentix
Sentix leverages many robust data sources to deliver comprehensive and insightful analytics. These sources form the backbone of our tool's capability to process, analyze, and visualize complex market dynamics in real-time.
¶
¶ Capacity and Reach
- Historical Depth: Deep historical data since 2017.
- Volume of News: Parsing over 1M/Year (3K/daily) news articles.
- Influencer Insights: Over 1,000 Twitter and 500 YouTube influencers.
- Market Coverage: 70+ market metrics.
- Extensive Source Pool: Data from over 6K news and social media sources.
¶
¶ Analytical Power
- Sentiment Impact: Sentix quantifies the impact of market sentiments. Our current model shows an 80% sentiment impact rate, indicating the significant influence of public sentiment on market trends.
- Asset Analysis: Over 60 crypto assets and entities are meticulously analyzed, offering users actionable insights on various investment options.
- Twitter Engagement: Our platform analyzes 2K tweets daily, ensuring that trending topics and viral sentiments are included in our analytics.
- It refreshes every 15 minutes. New news: It takes 3 minutes to analyze, filter, and put data on a Graph.
Sentix's expansive and detailed data sources are crucial in providing our users with the highest market insight and intelligence level. These data points enable Sentix to deliver precise and actionable analytics that can drive strategic decision-making.